Home FAQ'sSitemap Search

Printing Services
About Us Services Products Infrastructure International Business Clients Quality Careers Contact Us

Digital Printing Services
Thomson Press has been in operation for over 40 years and is part of the India Today Group a major multimedia company having interests in printing, publishing, internet, television and radio.
The Largest Commercial Printer in South Asia India Today Group




Printing Services
Offers both Printing and Typesetting services
Having four Printing Units, two Repro Units and a Typesetting Unit
Sales Offices in major Indian and International locations
Has won numerous Prestigious Awards
Thomson Press is a member of two prestigious world bodies GATF and PIRA.

Printing Services

Printing Products

Printing Events
More...  
For all appointments, please write us at exports@thomsonpress.com
 
printing, publication, typesetting services

Home  |  About Us  |  Services  |  Products   |  Infrastructure  |  International Business   |  Clients  |  Quality   |   Careers    |   Contact Us
  © 2009 Living Media India Ltd. This website is best viewed at 1024 x 768 resolution with Internet Explorer 6.0 or higher. Site by SMARTech
       
Welcome to the Thomson Press Customer Satisfaction Survey 2012  
Dear Customer
I want to thank you for giving us the opportunity to serve you. Please help us to serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Thank you,
CJ Jassawala.
Chief Operating Officer & Executive Director( Print Business)

Thomson Press India Limited
18-35 Delhi Mathura Road
Faridabad.
Haryana.121007.
Name
Company
Email
Contact No
 
Satisfaction with Sales Function
Q1. How do you rate our responsiveness (speed/promptness) in dealing with your enquiry/requirement?
1. Poor
2. Satisfactory
3. Good
4. Excellent
Q2. Did our representative… (Please tick on Yes or No)
• Quickly identify the problem
 Yes       No
• Appear knowledgeable and competent
 Yes       No
• Help you understand the cause and the solution to any problem
 Yes       No
• Handle issues with courtesy and professionalism  Yes       No
Q3. If you indicated that the customer service was unsatisfactory, would you please describe what happened?
Quality Of Product
Q4. Overall, how satisfied are you with the Final Products delivered to your company by Thomson Press?
1. Very Dissatisfied
2. Somewhat Dissatisfied
3. Somewhat Satisfied
4. Very Satisfied
Q5.In case you are not satisfied with any of our products, would you please take a few minutes to describe why you are not satisfied with the product?
Q6. What recommendations would you offer for improving the product?
Q7. Overall, how satisfied are you with the customer service experience after placing your order?
1. Very Dissatisfied
2. Somewhat Dissatisfied
3. Somewhat Satisfied
4. Very Satisfied
Q8. How do you rate our delivery, on time performance and our commitment to meet your delivery expectations?
1. Poor
2. Satisfactory
3. Good
4. Excellent
Q9.How do you rate the competitiveness of our products and do they represent best value for money?
1. Poor
2. Satisfactory
3. Good
4. Excellent
Q10. What could you buy from us but choose to buy from a different supplier? What are the factors influencing your decision?
PRODUCTS
Diaries
Magazines / Inhouse Journals
Calendars
Annual reports
Brochures/ Catalogues
Pamphlets/ Posters
Single / Multi colour book
Religious Books
FACTORS
 
Q11. SATISFACTION RATINGS
In respect of the parameters listed below, please indicate your satisfaction with Thomson Press.
Very Dissatisfied
1
Somewhat dissatisfied
2
Somewhat satisfied
3
Very Satisfied
4
 
Parameter
1. Pre-sales
2. Commercial Terms
3. Pre-press
4. Production / Execution
5. Quality
6. Delivery / Logistics
7. Take ownership on problems and resolution
8. Understands your changing requirements / needs
TP Rating
1        2        3        4
1        2        3        4
1        2        3        4
1        2        3        4
1        2        3        4
1        2        3        4
1        2        3        4
1        2        3        4
Q12. What do we need to do to satisfy your requirements even more?
Q13.How likely are you to re-purchase our product again?
1. Definitely not
2. Probably not
3. Probably
4. Definitely
Q14. Would you recommend Thomson Press to others?
1. Definitely not
2. Probably not
3. Probably
4. Definitely